FAQS

At iScooter, we are passionate about providing dedicated customer support, so you get total peace of mind with every electric scooter.

Q1.How long does it take to deliver?
The Canada delivery time is 3-7 business days. We are working hard to ensure all orders arrive in a prompt and timely manner.

Q2: Does the front light and screen automatically shut off?

A: To save and protect the battery, when the scooter is stationary for 5-10 minutes, it will automatically enter power-save mode and turn off.

Q3:Unable to accelerate?

A: 1. For your safety, by default, we designed for this, "Non-zero startup", it only needs one initial speed to start. Or you can connect the "Minibot" APP, then, if you turn on Zero Start. 2. Error code (visible on LCD), please contact us to replace the throttle.

Q4: Motor Hall Faults?

A: Take off the screws on the bottom of the scooter, then check the controller and re-plug the hall wire connecting terminal.

Q5: Controller Faults?

A:Take off the screws on the bottom of the scooter, then check and re-plug the controller connecting terminal.

Q6: Unable to power on?

A: 1. Unplug your charger from the port, then click the power button to turn on your scooter. 2. Use the multimeter to measure the voltage of the battery. If the voltage is from 30-42V, it means there is no problem with the battery. If the voltage is lower than 30V, the scooter may not be turned on.

Q7: Not charging?

A: 1. Check your charging cable and charging port for signs of damage, like breakage. Don't use damaged accessories. 2. Use the 220V ACA of the multimeter to measure the voltage of the charger and charger port. If there isn't reading, your scooter probably needs to have the charger or charger port. If there is a reading, it probably needs to replace the battery.

Q8: Scooter seems to make noise?

A: It may be the disc brake noise. To remove the disc brake noise: First, make sure the scooter is turned off. 1. Loosen two screws on the pump (not the screw on the rocker). 2. Adjust the position of the disc brake pump to ensure that the brake disc is in the middle of the two brake pads. 3. Keep the brake disc and brake pad from touching each other. 4. Hold the disk brake pump in the desired position, then retighten the screws on the pump. Or contact customer service to get an operation video.

Q9: The speed and range are not the same as described?

A: The speed and range will be affected by the temperature of the environment, the condition of the road, and the weight of the rider(including all belongings).